Shipping & Returns

Shipping

We offer shipping across Canada, the United States, and internationally.

Canada

United States

International

International shipping is available to select countries. Available shipping options, rates, and estimated delivery times are calculated at checkout.

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Processing Times

Orders are typically processed and prepared for shipment within 1–3 business days after the order has been placed.

Shipping times are estimates and may vary due to carrier delays, weather, customs processing, holidays, or other circumstances outside of our control.

Once your order has been shipped, you will receive tracking information when available.

Returns & Refunds

We want you to be happy with your Gemsilver purchase. If you are not completely satisfied with your order, we accept eligible returns within 30 days of delivery.

Return Requirements

• Items must be returned within 30 days of delivery.
• Items must be unused and unworn.
• Items must be returned in their original condition.
• Items must include their original packaging.
• The item must be the same item originally purchased from Gemsilver.

We carefully inspect and securely package every order before it leaves our facility. If you receive an item that is different from what you ordered, please contact us as soon as possible so we can assist you. Refunds will be issued once the package has been reviewed and approved at our facility. See Return Shipping below for more details.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns. We recommend using a tracked shipping service, as Gemsilver is not responsible for returns that are lost or damaged while being shipped back to us.

Original shipping charges are non-refundable. If your order qualified for free shipping, the original shipping cost incurred by Gemsilver may be deducted from your refund where applicable.

Wrong Item Received

If you receive an item that is different from what you ordered, please contact us at support@gemsilver.ca within 7 days of delivery with your order number and a photo of the item received.

If the incorrect item was sent due to an error on our part, Gemsilver will cover the return shipping costs and arrange for the correct item to be sent to you.

How to Start a Return

To request a return or exchange, please contact us at support@gemsilver.ca.

Please include:

• Your order number
• The item(s) you would like to return
• The reason for your return or exchange

We will review your request and provide further instructions if your return is eligible.

Please do not send an item back before contacting us and receiving return instructions.