Frequently Asked Questions

You can shop our jewelry and gemstone collections directly through our website. Select the item you'd like to purchase, choose any available options such as size, and add it to your cart before proceeding to checkout.

If you need to make a change or cancel an order, please get in touch with us as soon as possible through our Contact Us page. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Yes, absolutely! We only use 100% real, genuine gemstones across our entire collection. Each gemstone is carefully selected for its natural beauty, unique character, and quality.

Since natural stones organically vary in shade, matrix, and pattern, no two pieces are exactly alike, giving you a truly one-of-a-kind piece of jewelry. If you ever want to learn more about a specific gemstone's origin or properties, feel free to contact us and we'll be happy to help!

Gemstones are natural materials, so slight variations in colour, pattern, inclusions, and appearance may occur. Photography and screen settings may also cause colours to appear slightly different from the actual gemstone.

Our jewelry is crafted using carefully selected, high-quality materials. Most of our collection is made from 925 Sterling Silver paired with sparkling cubic zirconia or 100% genuine gemstones. Every piece is authentic and ethically sourced from skilled handcrafting manufacturers worldwide.

Because each design is unique, exact material specifications vary. You can find specific details on each item's product page, and if you ever have additional questions or need more information about a particular piece, feel free to contact us, and we'll gladly share the details.

Sterling silver naturally tarnishes over time when exposed to air, moisture, chemicals, and everyday cosmetics. In fact, almost any metal can tarnish over time, which is why proper care is key!

To help keep your jewelry shining:

• Care Instructions: Every item includes specific care guidelines directly on its product page, and stone-specific care can be found at the bottom of each gemstone collection page.
• Complimentary Polishing Cloth: We include a free silver polishing cloth with every order so you can easily clean and restore your pieces whenever needed.

Store your jewelry in a dry place when you are not wearing it. Keeping pieces separated helps prevent scratching and tangling. For sterling silver, storing your piece in an airtight container or a small zip-top bag is ideal, as it completely protects it from exposure to air and moisture. If your silver does dull over time, simply use the complimentary silver polishing cloth included with your order to easily bring back its shine!

For gemstone-specific care instructions, please refer to the Product Care section on the individual product page or the dropdown at the bottom of each gemstone collection page.

Yes, absolutely! Because our jewelry is crafted from solid 925 Sterling Silver, you can wear your pieces with confidence; real silver won't rust or ruin in water.

The main thing to keep in mind is caring for your 100% real, authentic gemstones. Because our gemstones are completely natural, some can be more delicate when exposed to harsh chemicals, chlorine, or saltwater (like in pools or ocean swims). Plain water is fine, but just be sure to dry your pieces off completely afterward. If they ever lose a bit of their sparkle, a quick rub with the complimentary polishing cloth included in your order will bring that brilliant shine right back.

Orders are typically processed and shipped within 1–3 business days.

Yes. Standard shipping is free on Canadian orders of $80 or more.

Yes. We offer both standard and express shipping options to the United States.

Yes. We offer international shipping to a number of countries. Available shipping options and rates are calculated at checkout.

For complete information about shipping rates, delivery times, and international shipping, please visit our Shipping & Returns page.

We accept eligible returns within 30 days of delivery. Please see our Shipping & Returns page for complete details and return requirements.

Please visit our Shipping & Returns page for complete details.

Please contact us at support@gemsilver.ca or through our Contact Us page and include your order number whenever possible.